Population Services International

  • Human Centered Design Consultant, Southern Africa

    Posted Date 2 years ago(3/2/2017 10:00 AM)
    Job ID
    # of Openings
    Country Program Operations
    Position Location: City
    Southern Africa
    Position Location: Country

    Job title: Human Centered Design Consultant

    Department/Project: PSI Mozambique

    Term: 6 months


    Who we are

    With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare. 


    There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do. 


    Partner with us!

    We are currently seeking candidates for an anticipated DFID program in Mozambique.


    The Human Centered Design Consultant (HCD Consultant), will work under direct supervision of the Marketing Director with close collaboration with Project Managers throughout the organization. The HCD Consultant will be responsible for anchoring our product, service, and communications in user insights refined through ideation and prototyping that are can be implemented to deliver health impact.  He/She will play a key role in ensuring that all PSI staff have are increasingly exposed and master HCD tools and processes to ensure users are kept at the center of our organizational processes. With an eye towards continuous innovation and improvement, HCD Consultant will engage across PSI’s programming to apply the user perspective and foster open thinking, while driving innovation and fresh thinking.


    Sound like you? Read on.


    Your contribution

    Strategic leadership role:

    • Provide strategic leadership on human centered thinking with attention to user insights and developing these ideas through ideation and prototyping;
    • Ensuring are HCD processes are prioritized in line with PSI Mozambique Strategic Objectives and can be accomplished in an efficient manner;
    • Design and oversee HCD work streams to uncover relevant consumer insights and a transfer of skills throughout the organization;

    Engagement Design, Development and Implementation:

    • Define research objectives, identify users, influencers and stakeholders, designing tools and methods to engage them to uncover and collect insights;
    • Discover actionable recommendation based on the user insights, national health context, PSI strategic outlook, and program context.
    • Lead the ideation and prototyping process to uncover and further distill insights and to design opportunities
    • Develop compelling ways to communicate these insights and opportunities to a group of diverse stakeholders

    Team & Organizational Development:

    • Refine processes, methods, and tools on an ongoing basis to strengthen PSI’s and our partner internal capacity to apply HCD capacity over time.
    • Design and conduct internal trainings for PSI and partner staff;
    • Provide ongoing coaching and mentorship to PSI staff;

    Advocacy and Communications

    • Communicate HCD insights and process with government, donors and PSI partners to advocate for an increased use of and confidence in on human centered approaches.
    • Present insights at national and international meetings, conferences and programmatic reviews.


    What are we looking for?

    The consultant should have strong qualitative and analytical abilities with a passion for improving user experience. We’d like to see someone with 3-5 years of leading and applying human centered design/ user experience techniques, preferably within Mozambique or Africa. Demonstrated ability to lead diverse teams while inspiring and mention them to explore new perspectives are essential. A strong communicator, verbally and visually, that can simplify complex ideas into compelling summaries. 




    Work is expected to start 1 February 2018, with an expected completion date by July 31 2018


    Expected Output:

    • Design and implementation of the HCD kickoff workshop to be held in Maputo for 1-week.
    • Manage 6-week long inspiration phase to be held in Gaza and Zambezia.
    • Lead 1-week insight synthesis & segmentation work shop post-inspiration and pre-ideation phase.
    • Manage 8-week long ideation phase to be held in Gaza and Zambezia.
    • Lead mental state and HCD kick-off training
    • Inspiration phase report per location, compiling insights generated
    • Insight synthesis, journey mapping and segmentation report.
    • Ideation phase report per location, documenting research questions, prototypes, learnings and models to pilot

    PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


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