Population Services International

Human Centered Design Consultant, Southern Africa

9 months ago
Job ID
# of Openings
Country Program Operations
Position Location: City
Southern Africa
Position Location: Country


Job title: Human Centered Design Consultant

Department/Project: PSI Mozambique

Term: 6 months


Who we are


We’re Population Services International (PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.

There are over 9,000 “PSI’ers” around the world. It’s a motley group of entrepreneurs and professionals with a diverse range of backgrounds all the way from the medical industry to the music business, all with unique skills we bring to the job.



Partner with us!


We are currently seeking candidates for an anticipated DFID program in Mozambique.


The Human Centered Design Consultant (HCD Consultant), will work under direct supervision of the Marketing Director with close collaboration with Project Managers throughout the organization. The HCD Consultant will be responsible for anchoring our product, service, and communications in user insights refined through ideation and prototyping that can be implemented to deliver health impact.  He/She will play a key role in ensuring that all PSI staff have are increasingly exposed and master HCD tools and processes to ensure users are kept at the center of our organizational processes. With an eye towards continuous innovation and improvement, HCD Consultant will engage across PSI’s programming to apply the user perspective and foster open thinking, while driving innovation and fresh thinking.


Sound like you? Read on.


Your contribution


Strategic leadership role: 

  • Provide strategic leadership on human centered thinking with attention to user insights and developing these ideas through ideation and prototyping;
  • Ensuring are HCD processes are prioritized in line with PSI Mozambique Strategic Objectives and can be accomplished in an efficient manner;
  • Design and oversee HCD work streams to uncover relevant consumer insights and a transfer of skills throughout the organization; 

Engagement Design, Development and Implementation:

  • Define research objectives, identify users, influencers and stakeholders, designing tools and methods to engage them to uncover and collect insights;
  • Discover actionable recommendation based on the user insights, national health context, PSI strategic outlook, and program context;
  • Lead the ideation and prototyping process to uncover and further distill insights and to design opportunities;
  • Develop compelling ways to communicate these insights and opportunities to a group of diverse stakeholders; 

Team & Organizational Development: 

  • Refine processes, methods, and tools on a ongoing basis to strengthen PSI’s and our partner internal capacity to apply HCD capacity over time;
  • Design and conduct internal trainings for PSI and partner staff;
  • Provide ongoing coaching and mentorship to PSI staff; 

Advocacy and Communications: 

  • Communicate HCD insights and process with government, donors and PSI partners to advocate for an increased use of and confidence in on human centered approaches.
  • Present insights at national and international meetings, conferences and programmatic reviews.


What are we looking for?


The consultant should have strong qualitative and analytical abilities with a passion for improving user experience. We’d like to see someone with 3-5 years of leading and applying human centered design/ user experience techniques, preferably within Mozambique or Africa. Demonstrated ability to lead diverse teams while inspiring and mention them to explore new perspectives are essential. A strong communicator, verbally and visually, that can simplify complex ideas into compelling summaries. 




Work is expected to start 1 June 2017, with an expected completion date by 31 November 2017


Expected Output:

  • Design and implementation of the HCD kickoff workshop to be held in Maputo for 1-week.
  • Manage 6-week long inspiration phase to be held in Gaza and Zambezia.
  • Lead 1-week insight synthesis & segmentation work shop post-inspiration and pre-ideation phase.
  • Manage 8-week long ideation phase to be held in Gaza and Zambezia.
  • Lead mental state and HCD kick-off training
  • Inspiration phase report per location, compiling insights generated
  • Insight synthesis, journey mapping and segmentation report.
  • Ideation phase report per location, documenting research questions, prototypes, learnings and models to pilot 

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


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