Population Services International

Sr. Business Systems Analyst

5 days ago
Job ID
2017-2353
# of Openings
1
Category
Information Technology
Position Location: City
Multiple Locations
Washington, DC
Position Location: Country
Multiple Locations

Overview

Job title: Sr. Business Systems Analyst

Department: Technology Integration 

Based in: Remote

Up to 25% international travel 

Reports to the Project Director

 

Who we are

 

With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.

 

There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.

 

Join us!

 

In 2008 PSI implemented an Enterprise Resource Planning system -Lawson software.  The web-based, real-time system helped to integrate multiple disparate systems within network members giving more visibility and controls of daily operations. 

The Technology Integration team at PSI includes the Corporate Systems team whose primary functions are to implement Lawson where it’s needed and to support and train DC and network members who use the software.  Additionally, team members collaborate with other departments and 3rd party vendors who need to integrate with Lawson; and provide Project and Business Process management services to other parts of the organization whose internal projects have an IT component.  

We are a highly motivated, results oriented skilled team of project managers and business analysts who utilize our expertise to bring excellence to our projects and deliver high quality customer service in the process.

We are looking for a Sr. Business Systems Analyst, to help us manage the Supply Chain aspects of our ERP system. The Sr. Business Systems Analyst will interact daily with end-users of our ERP system, both in DC and our field offices. He/she will review support cases and provide guidance for resolving any system issues and provide support and training on system processes.  

 

This position requires an independent self- motivated and analytical individual who can work with varying domestic and international stakeholders. The position is based remotely and reports to the Project Director of Corporate Systems.  International travel up to 25% may be required.

Responsibilities

Your contribution

Business Process Analysis

  • Understand business units’ key operations, performance gaps, vision and business needs in order to recommend process improvements and business solutions
  • Liaise between IT Operations, PSI/W departments and network members to ensure common understanding of proposed business solutions
  • Provide functional consultation to project team and customers
  • Document existing and proposed business processes and recommend solutions to meet the business need
  • Collect and document functional requirements and translate them into system design or new processes 

Training Coordination

  • Respond to training requests and organize onsite and remote training for the field and DC staff
  • Coordinate with functional areas to deliver effective instruction and co-facilitate training as needed
  • Develop training materials and provide end-user training as needed
  • Create communication materials to promote training as needed
  • Organize and facilitate meetings, presentations and workshops for new and existing staff as needed

Collaboration, Communication, Support

  • In consultation with the Project Director and the team, work on the development and implementation of IT policies, standards and procedures including project planning, tracking and documentation
  • Develop and maintain a strong working relationship with application end-users and management to continuously improve customer satisfaction
  • Provide Level III ongoing support for the technical aspects of the ERP and related systems
  • Perform all other job duties as assigned

Qualifications

What are we looking for?

  • Undergraduate degree in Information Systems, Business Administration, International Development (or equivalent experience)
  • 7+ years working with Finance and Supply Chain ERP applications, preferably Lawson S3
  • 7+ years’ experience in implementing and/or supporting enterprise solutions
  • Experience with an international development organization preferred
  • Experience with Finance and Supply Chain business processes within Non- Governmental Organizations
  • Proven ability to work with cross-functional teams across various time zones (i.e. Africa, Asia, US)
  • Experience providing extended level III application support after implementations
  • Ability to create training presentations and deliver effective training
  • Proficient with Microsoft Office tools
  • Exceptional data analysis skills
  • Ability to be effective with minimal supervision
  • Strong commitment to customer service
  • Working knowledge of SharePoint
  • Possess the drive to work well and effectively in a team setting
  • Excellent interpersonal, written and oral communication skills 

STATUS

  • Exempt

*Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.

 

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

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