Design Facilitator Consultant
Travel to Addis Ababa, Ethiopia
Reports to WASH Director, PSI/E
Who we are
With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.
There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.
PSI/Ethiopia has developed an innovative pay-for-use latrine model in Addis Ababa to address the gap in sanitation access in densely populated low-income settlements. Branded as LiyuClass (Amharic for ‘special’ or ‘first class’), four pilot sites were established in Addis Ketema Sub-city to demonstrate PSI’s proof-of-concept for a franchising model to improve provision of public toilets.
These facilities are run as businesses by local entrepreneurs and associations, and they have proven to be self-sustaining by business operators, and the pilot has demonstrated that customers will pay to use accessible, affordable, clean, safe and secure public sanitation facilities, and that local entrepreneurs are willing to buy into this management model. The model has proven its potential for scale up, but the design of the facilities needs to be re-examined to correct problems that are likely to pose major obstacles to sustainability of the enterprise, financial and structural.
PSI/E has received funding to use user-centered design techniques to re-design its LiyuClass franchise facilities in anticipation of scale up of the pilot. Currently, LiyuClass toilet facilities feature a design that includes hand washing facilities and a shower service. The design is very compact, which allows the business to fit into a small area (3x4 metres for two sets of facilities). However, experience with the design has revealed several challenges:
According to a financial sustainability plan developed by PSI/E for Liyu Class scale up to 90 facilities, a reduction in cost in facility construction would have a significant impact on the timeline for achieving net profitability of the franchise enterprise. A reduction in construction costs of 10% would allow the franchise to reach break-even in five years under current funding assumptions. With a 20% reduction in construction costs, break-even would be achieved almost a year earlier. If those savings are put into faster scale up, the long-term outlook is even better, with net profitability within two to three years.
The redesign will have other positive effects, as well, such as higher customer flows (adding one facility has the potential to reach another 36,000 customers each year). With facility design improvements, keeping customer needs and operator efficiency in mind, we also expect customer flows per facility to reach higher numbers, which increases revenue flows for both franchisor and franchisees and further improves the outlook for and speed to sustainability.
We are looking for the consulting services of an experienced design facilitator consultant to lead a user-centered design process that results in development of alternative designs for LiyuClass pay-for-use sanitation facilities. This consultancy will require an estimated 10 days and will be carried out during the months of June and July 2018, including approximately 6 days on site in Addis Ababa.
The design facilitator will work closely with the PSI/E WASH team and a co-consultant, a sanitation engineer, to prepare and lead a design workshop that brings together users, operators, local government officials and other stakeholders. The aim of the user-centered design process is to create and prototype alternative designs for the Liyu Class facilities. The consultant will be expected to draw on product design and practical development experience to produce functional, effective and aesthetically pleasing designs through active and meaningful engagement of the target audiences.
Sound like you? Read on.
What are we looking for?
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PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.