Population Services International

  • Knowledge Management Coordinator (Temporary)

    Posted Date 2 weeks ago(7/3/2018 11:58 AM)
    Job ID
    # of Openings
    Position Location: City
    Washington, DC
    Washington, DC
    Position Location: Country
    United States

    Knowledge Management Coordinator (Temporary)

    Based in Washington, DC

    Up to 20% international travel

    Reports to Knowledge Manager


    Who we are

    With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.


    There are over 8,000 “PSIers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.


    Join us!

    As a member of the newly created Knowledge Management department, the Temporary Knowledge Management (KM) Coordinator will support the creation, implementation and adoption of processes that enable knowledge capture, real-time collaboration, problem solving and organizational learning across PSI Global. KM’s mandate is to establish an active learning culture while making measurable progress in breaking down silos and increasing operational efficiency.  


    PSI’s Knowledge Management Department is responsible for: 

    1. Ensuring that learning is routinely derived from PSI’s programmatic and evidence activities and is appropriately packaged in line with PSI’s strategic priorities to shape market systems, shift policy and funding and strengthen global capacity to deliver improved consumer empowered health care.
    2. Establishing an active learning culture to ensure that strategic learning is rapidly promoted throughout the organization to accelerate progress towards the achievement of strategic plan objectives. 
    3. Promoting relevant knowledge products amongst PSI’s thought leaders to ensure evidence based learning is systematically used to influence external communities of practice to accelerate progress towards consumer empowered healthcare.


    To achieve this vision, we are looking for a Temporary Knowledge Management (KM) Coordinator to support rolling out the knowledge management strategy across the global network. The KM Coordinator will have wide ranging responsibilities, work with PSI staff at all levels both in Washington and overseas and report to the Knowledge Manager. This temporary position is full-time for six months, based in Washington, D.C, and includes the potential to convert to a permanent position based on strategic departmental needs and employee performance.


    The KM Coordinator will be expected to interact regularly with field offices, as well as other HQ departments including IT, External Relations & Communications (ERC), Evidence and Thought Leadership. The ideal candidate is someone who will proactively meet administrative needs, can juggle multiple, competing priorities and will enthusiastically ensure smooth and timely flow of work.


    Sound like you? Read on.


    Your contribution

    RESPONSIBILITIESThis position is responsible for supporting the knowledge management department’s function (of overseeing the strategic vision and implementation of best practices in knowledge management) across the global PSI network through both on-the-ground and remote support. PSI refers to on-the-ground support as Short-Term Technical Assistance (STTA).


    The KM Coordinator is responsible for providing administrative, technical and communication support to the Knowledge Management department, ensuring smooth and timely flow of work and will be assigned to support specific projects. Duties include, but are not limited to the following: 


    Coordinate Short-Term Technical Assistance (STTA) for Knowledge Management

    • Promote: Learn the range of STTA KM offers and help improve upon it; then, help the global network understand the range of STTA KM offers and follow up with countries who express interest in STTA
    • Coordinate: Coordinate all STTA requests from country platforms, which includes preparing scopes of work, reaching out to PSI employees/consultants to deliver STTA and providing logistics support for the PSI employees/consultants; help ensure a full pipeline of KM work
    • Assess: Help teams/departments/countries assess where they are in their KM journey to determine what technical assistance they need
    • Deliver: Fulfill certain aspects of STTA from HQ (no international travel required while the position is temporary)
    • Administrate: Serve as an administrator for the existing SharePoint site where countries can request STTA from the Knowledge Management department; promote use of the site and optimize the STTA process as needed


    Support the internal Knowledge Management community of practice

    • Promote Learning: Help prepare a learning agenda that builds global staff capacity to implement and lead knowledge management programs
    • Communicate: Write and disseminate internal communications (emails, News posts, Yammer posts) to promote learning opportunities within the internal KM community of practice
    • Facilitate: Help execute webinars, brown bags and other learning opportunities that foster on-the-job learning and peer-to-peer support


    Support the standardization of processes across departments/teams

    • Identify: Help departments/teams identify which processes need to be standardized (as a measure to improve operational efficiency)
    • Improve: Ensure departments/teams are using up-to-date, user-friendly checklists and processes maps and are actively training staff on standardized processes
    • Integrate: Help teams integrate their standardized processes with other departments/teams to create a more efficient working environment


    What are we looking for?

    The basics

    • Bachelor’s degree
    • At least two years' experience working in a fast-paced office environment
    • Experience living outside the United States and in multicultural environments preferred
    • Advanced computer skills with strong Office 365 skills (and other Office 365 applications)
    • Excellent organizational and administrative skills with strong attention to detail and timeliness
    • Proven ability to develop routines to manage large workloads and organize work efficiently
    • Readiness to interact with a variety of people and assume diverse duties and tasks
    • References will be required.
    • Must be authorized to work in the United States.

    What would get us excited?

    • Proactive. This is a new initiative at PSI! You are full of fresh, positive energy and ideas for how to get the job done.
    • Natural Collaborator. You enjoy working with others and will persist even when the going gets tough. You work to inspire a shared vision for knowledge management. You have successfully helped previous colleagues learn, grow and thrive in their work.
    • Excellent Interpersonal and Communications Skills. You feel comfortable speaking up when you have something important to say and have the ability to effectively interact with senior management.
    • Mind for Process Improvement. You bring awareness and commitment to doing work effectively and efficiently.  You see a way to streamline or improve a process and who won’t hesitate to share your ideas for how to get the whole team on board to make it happen.

    Successful candidates will be customer service oriented, exhibit excellent communication and interpersonal skills; have proven problem solving ability; be able to work efficiently and quickly under pressure; be able to prioritize and perform multiple tasks; and have the ability to work with minimal supervision and follow through on assignments. Preference will be given to candidates with a demonstrated interest in international health and development issues, and technology innovation.


    N.B. PSI will not consider work visa sponsorship for this position [subject to legal eligibility requirements]. 


    Submit applications by 8/10/2018



    • Non-Exempt


    *Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.


    PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


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