Population Services International

  • Salesforce Operations Manager (Temporary)

    Posted Date 3 months ago(7/26/2018 5:28 PM)
    Job ID
    # of Openings
    Information Technology
    Position Location: City
    Washington, DC
    Washington, DC
    Position Location: Country
    United States

    Salesforce Operations Manager (Temporary)

    Department: Technology Integration with Dotted Line to Salesforce Using Departments

    Washington, DC

    Reports To: CIO, until further assessment


    Who we are

    We’re Population Services International (better known as “PSI”), a global health non-profit.  We aim to make it easier for people in the developing world to be healthy (think mosquito nets, condoms, HIV testing and more).  We are a $600M enterprise based in Washington, DC, operating in the private and public sectors in more than 50 countries.  Check out www.psi.org for more on what gets us out of bed in the morning.

    There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.


    Join us!

    This position will be a key member of the IT Core Services Team, with a focus on Salesforce optimization advancement to streamline processes and increase efficiencies across all PSI’s Global Business Services departments.


    This position will own the operational processes and continually drive innovation and improvements in  efficiency, service and quality through strategic planning, optimization of process, policy implementation, and staff training. This person will also identify opportunities to develop and implement a strategy that expands the use of Salesforce from the current departments using it to all PSI Global Business Service departments, establishing it as the organization’s constituent/relationship GDPR-compliant database of record.


    Sound like you? Read on.


    Your contribution

    Lead PSI Salesforce Development Initiatives:

    • Work with team members across departments to understand program needs/business rules and then customize Salesforce to meet business requirements
    • Create and manage custom fields/objects, complex workflow rules, record types, data validation, page layouts, and triggers
    • Perform reoccurring data processes to meet reporting requirements and ensure data integrity
    • Develop/create customized reports and dashboards based upon department needs
    • Define, communicate and execute a data quality process to manage data health including standardization, completeness, and validity that drive key business decisions
    • Develop/create customized reports and dashboards based upon department needs
    • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
    • Seek new and innovative ways to meet the needs of fundraising teams and donors
    • Lead internal Salesforce working group with representatives from relevant departments
    • Work with Salesforce working group to develop new functionality and design for program materials to include training videos, continuity documents and process documentation
    • Work with outside vendors
    • Perform other duties as assigned


    Knowledge, Skills & Abilities

    • Solid understanding of Salesforce.com architecture, API and security policies
    • Excellent written and oral communications skills
    • Dedication to understanding the needs of PSI to provide the highest levels of service and continuous process improvements
    • Team player who thrives on collaborating and building partnerships through trust and open exchange of ideas


    What are we looking for?

    • Must have a Bachelor’s Degree or equivalent experience
    • At least 5 years of experience related to the implementation, configuration, and integration of Salesforce.com
    • Experience with carrying out process improvement initiatives
    • Salesforce Administrator Certification
    • Working proficiency with Microsoft Excel and SQL
    • May perform other related duties as assigned to meet the ongoing needs of the organization.

    References will be required. Must be authorized to work in the United States.  N.B. PSI will not consider work visa sponsorship for this position.



    • Exempt


    *Due to high volume of applications, only finalists will be contacted. Curious about your status? Please log into your iCIMS account to find out.


    PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.



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