Population Services International

  • Consultant

    Posted Date 6 months ago(12/21/2018 10:06 AM)
    Job ID
    2018-2764
    # of Openings
    1
    Category
    Country Program Operations
    Position Location: City
    Maputo
    Region
    Southern Africa
    Position Location: Country
    Mozambique
  •  

    Population Services International

    FOR THE PROVISION OF PROFESSIONAL DATA COLLECTION AND ANALYSIS SERVICES:

    Strengthening Private Sector Provision of PHC and SRH Services in Mozambique

     

    Link to view Reponses to Submitted Questions

     

    REQUEST FOR PROPOSAL (RFP) NO.                         :    2018/12/MOZ/PHCSRH

     

    TO PROVIDE                                                                    :    Data Collection and Analysis Services

     

    ISSUE DATE                                                                     :   19 December 2018

     

    LAST DATE FOR RECEIPT OF

    CLARIFICATION QUESTIONS BY PSI                            :   9 February 2019

     

    LAST DATE FOR RESPONSES TO

    CLARIFICATION QUESTIONSBY PSI:                            :  12 February 2019

     

    RFP CLOSING DATE AND PLACE                                  :  16 February 2019

     

    QUESTIONS MAY BE DELIVERED BY EMAIL TO           :Ryan Kelley, rkelley@psi.org.mz

    Subject Line:                                                                         Question RFP2018/12/MOZ/PHCSRH

     

    PROPOSALS MAY BE DELIVERED BY EMAIL TO          :Ryan Kelley, rkelley@psi.org.mz

    Subject Line:                                                                         Submission RFP2018/12/MOZ/PHCSRH

     

     

     REQUEST FOR PROPOSAL CONTENTS

    RFP No. 2018/12/MOZ/PHCSRH

     

    Section                         Title

                                            COVER PAGE      

                                            CONTENTS

    PART I                          BIDDING INSTRUCTIONS AND PROCEDURES

    PART 2                         STUDY DESCRIPTION

       Methodology

    Supply Side Research Objectives

    Demand Side Research Objectives

     PART 3                           SCOPE OF WORK

     

    PART I: BIDDING INSTRUCTIONS AND PROCEDURES

    1.0       Introduction

    PSI is a non-profit organization working to improve the health of poor and vulnerable people in developing countries. PSI has an annual budget of $500+ million, offices in 60+ countries, and 8,000+ employees.  Country offices are supported by 200+ staff providing services in programmatic and administrative areas.  Collectively this group is referred to as “Global Services”, though most staff are based in Washington, D.C. Global Services is divided into four “cones” which encompass over 20 departments.  For further information on PSI’s size, scope, structure, and strategy refer to www.psi.org.

    2.0       Information 

    This Part I, Bidding Instructions and Procedures, will not form part of any resulting award or contract. It is intended solely for the information of prospective Suppliers.

    3.0       Bidding Costs

    Bidders are under no obligation to prepare or submit bids in response to this RFP, and do so solely at their own risk and expense. PSI does not undertake to reimburse any costs incurred therefore.

     

    4.0       Review of RFP

    Bidders are solely responsible for the careful examination of all of the terms and conditions of this RFP and to comply fully therewith. Failure to do so will be at the Bidder’s risk and expense.

     

    5.0       Language 

    All documents submitted in response to this RFP, as well as all correspondence in connection with the RFP, shall be in the English language.

    6.0       Clarifications 

    Any questions or clarifications concerning this RFP must be submitted in writing, to be received by the date shown on the cover page as the “LAST DATE FOR RECEIPT OF CLARIFICATION QUESTIONS BY PSI.” Such inquiries shall be sent by email, directed to

    Attention: Ryan Kelley Email: rkelley@psi.org.mz

    PSI is under no obligation to consider or respond to questions that are not received by that date.

     

    7.0     Bid Preparation 

    Bidders should submit their responses to this RFP to include:

    A.Technical Proposal

    B. Financial Proposal

     

     

    A. Technical Proposal

    Your proposal should provide basic information about your Company and relevant service offerings. It should have a section addressing each of the following areas (maximum 15 pages):

     

    A) Company Profile

    B) Approach

    C) Responsiveness to the Scope of Work (SOW) see Part 3

    D) References

     

    Responses should include the following information:

          a.     Company Profile

    • Describe the Company on an overall basis, both nationally and internationally (if appropriate)
    • Summarize the Company’s qualifications and experience of the activities described in the SOW
    • Provide a detailed track record of previous similar work undertaken

           b.     Approach

    • Review study protocol, including objectives, methods, instruments and sampling methodology
    • Provide a detail descriptions of Company’s proposed method, including justification is company is proposing approach different from PSI
    • Describe data collection plan including recruitment and field management strategies, protection of client confidentiality and periodic review of key question for decision on saturation point
    • Data quality assurance plan
    • Describe data management strategy
    • Describe data analysis plan
    • Workplan and timeline
    • Describe the key personnel to be utilized on the engagement along with resumes of key personn
    • Indicate their degree of expertise and prior experience, which would be appropriate for the engagement

          c.     Responsiveness:

    • Identify key personnel who will be available for consultation or discussion;
    • Describe any current or past relationships your organization may have with PSI, and if it is a potential conflict of in If there is a potential conflict of interest then please explain how this risk will be mitigated.

          d.     References:

    1. Submit two (2) client references for key members (minimum 1-2) of the proposed client service team;
    2. Submit three (3) non-profit client references;
    3. Provide any other information to demonstrate the Company’s capability in relation to the SOW (i.e. published reports)

    B   Financial Proposal 

    Bidders are asked to present a budget which identifies as precisely as possible the amount of money needed for each of the activities listed as key milestones and to achieve all listed deliverables in the SOW which is found in Part 3 of this document. The budgeting should be indicative of each activity as presented in the submitted work-plan. Please include a budget narrative with the budget.

     

    9.0      Bid Submission

    All proposals must be in writing, in the English language, and manually signed and dated by an authorized employee of the Bidder. They may be emailed as shown on the RFA cover page.

     

    Proposals may not be altered, corrected or withdrawn after the Date of Receipt, except that PSI, at its sole discretion, may permit correction of arithmetic errors, transposition errors, or other clerical or minor mistakes, in cases in which PSI deems that both the mistake and the intended proposal can be established conclusively on the face of the proposal. Other than the mistakes listed in the previous sentence, no mistakes alleged by a Bidder after the Date of Receipt will be permitted to be corrected.

     

    Proposals must be valid for at least ninety (90) days from the Date of Receipt.

     

    10.1      Bid Evaluation

    In evaluating the proposals, PSI will seek the best value for money rather than the lowest priced proposal. PSI will use a two-stage selection procedure:

     

    Category 1 to 3 will be first scored based on technical proposal and evaluated against 80 points. The recruited agency should score 55 points to get through the technical evaluation. Category 4 score will be given only after evaluating the financial proposals for the total score of 100 points for the technical evaluation.

     

    Specifically, the selection committee will evaluate each proposal upon the following criteria:

     

    1. Category 1: Key personnel education and experienc The skill, experience and training of the key persons who will be performing the services requested (10 points);

     

    2. Category 2: Technical brief (60 points):

    1. Study design
    2. Ethics, field monitoring and movement plan
    3. Approach to data management and analysis
    4. Overall responsiveness to SOW

    3. Category 3: Prior Experience of Agency (10 points)

    4. Category 4: Financial Proposal (20 points)

     

    If at any time prior to award PSI deems there to be a need for a significant modification to the terms and conditions of this RFP, PSI will issue such a modification as a written RFP amendment to all competing bidders. No oral statement of any person shall in any manner be deemed to modify or otherwise affect any RFP term or condition, and no bidder shall rely on any such statement. Such amendments are the exclusive method for this purpose.

     

    Any contract award will be subject to the terms of PSI’s Service Agreement shown at Part 4 of this RFP.

     

    PSI is not bound to accept the lowest or any proposal and reserves the right to accept any proposal in whole or in part and to reject any or all proposals.

     

    PSI shall not be legally bound by any award notice issued for this RFP until a contract is duly signed and executed with the winning Bidder.

     

    PART 2: STUDY DESCRIPTION 

    Research: Strengthening Private Sector Provision of PHC and SRH Services in Mozambique

    The USAID‐funded Support for International Family Planning Organizations 2 (SIFPO2): Sustainable Networks project is a five‐year initiative implemented by Population Services International (PSI). SIFPO2 works to strengthen voluntary family planning (FP) programs and other health services worldwide, with a focus on strengthening private sector channels, including social franchise networks. SIFPO2 is committed to the principles of voluntarism and informed choice in FP and reproductive health, while reaching underserved populations, particularly youth.

     

    With SIFPO2 support, PSI/Mozambique will document and develop a more comprehensive picture of private sector activities within the health system in Mozambique. This will involve exploring and analyzing supply and demand side factors for greater engagement with private sector services and products to improve health outcomes in Mozambique. PSI/Mozambique anticipates that this research will provide potential areas for the Mozambique private health sector to contribute to MISAU and USAID/Mozambique strategic objectives. Ideally, this work will produce an initial road map to harness private sector potential in a select number of strategic health areas to be determined between PSI/Mozambique, USAID/Mozambique, MISAU, and other local stakeholders.

     

    The primary objectives of the proposed activity are:

    • Map local private sector actors, confirming whether/how they provide FP services
    • Identify supply and demand side opportunities and constraints
    • Recommend and prioritize potential synergies/complementarity between the private sector and the national health system
    • Provide recommendations to USAID/Mozambique, MISAU, and other stakeholders on how to strengthen future engagement on primary health care and FP objectives

    It is anticipated that a limited Advisory Committee of key stakeholders from PSI/Mozambique, USAID/Mozambique and MISAU will be formed to provide input and guidance to the chosen consulting research group. The role of this committee will be to review initial draft findings, and guide how to best validate the findings with wider stakeholders.

     

    Given the current understanding of the private health sector in Mozambique, it is likely this work will take place primarily in and near Maputo, but other areas outside of Maputo may be included to provide contrasting contexts for the research.

     

    Methodology: First, a literature review of key documents will be conducted to establish what information is already known and may need to be validated, as well as what policies, regulations, etc. exist that pertain to the private health sector in Mozambique.

       

    For the supply side research, the data collection phase will focus on collecting responses to questions determined with PSI/Mozambique via one‐on‐one interviews with medical officers and clinic managers. Both a quantitative and a qualitative approach will be taken to answer these questions. While a larger number of private actors will be sampled for the quantitative study, a smaller sub‐sample will be selected for the qualitative study via purposive sampling for in‐depth interview (IDIs). These one‐on‐one discussions will provide opportunity to gather insights on more personal subjects such as financial information.

     

    For the demand side, the methodology will focus on qualitative research that includes men & women ages 20‐35 living in the catchment areas of private sector facilities. In‐depth interviews (IDIs) with recent private sector clients and focus group discussions (FGD) with clients from private outlets will examine client’s experiences by service type (family planning, antenatal care/ delivery and child health). Insights produced from this study will help to determine how services can be more client‐centered and to develop strategies for demand creation.

     

    Supply Side Research Objectives                                                                                                           

    The objectives of this proposed research are to understand the non‐public health market within urban, rural and peri‐urban areas. Private outlets including hospitals, clinics (with pharmacies and without) and stand‐alone pharmacies will be surveyed, in addition to, relevant stakeholders and value chain  members: insurance companies, importers, distributors, wholesalers, transporters, etc... Further criteria for the segmentation of each of these private outlets will be provided to the recruited agency. The initial segments will be revised based on the rapid listing of the private outlets that will be conducted as a part of this study. This will provide information on differentiation between private and public healthcare provision within Mozambique’s primary healthcare market and ensure quality services are accessible to the target population, WRA and their parents and/or spouses.

     

    This research will answer at a minimum following questions across urban, peri‐urban and rural contexts and designated segments of private outlets:

    1. Basic operational information, such as business type, operational business hours, numbers of staff, staff qualifications, how many years in operation, professional qualification of the owner
    2. Select products and services available for Products including pharmaceuticals as well as any consumer health goods. Services include all treatment and diagnostic services offered.
    3. Pricing information for selected services and products and primary cost Pricing information includes listed prices, pricing policies and how information is communicated. Additionally, information on pricing scales available to different clients and additional fees.
    4. Document individual and group insurance as well as payment pack Note any common challenges or barriers to engagement with insurance schemes.
    5. Revenue generation averages and This will be inclusive of revenue from healthcare services as well as any external revenue generation sources.
    6. How private providers access capital to build their business and borrow money, and their challenges/lessons
    7. Willingness and intentions, as well as, opportunities and/or challenges for private providers to expand their practices, increase patient volumes, and/or improve service
    8. Customer acquisition strategies used by private This includes marketing efforts as well as strategies used to attract new clients
    9. Documentation of referral linkages including how and where referrals are
    10. Private sector actor understanding of the regulatory environment and requirements pertaining to each type of
    11. Compliance with standard reporting to inform national health statistics and any challenges involved in reporting data to public
    12. Demographic characteristics of clientele, such as general socio‐economic status, insurance holders vs cash payers, adolescent, family status, residential locations,
    13. Interest in new medical technologies such as DMPA‐SC and

     

    Demand Side Research Objectives

    The proposed study will be undertaken to help understand the consumers' journey in accessing care, with a focus on care‐seeking and experiences with family planning (FP) methods, antenatal care (ANC) and delivery, and child health services. This study will provide insights into decision‐making around healthcare seeking and choice as well as barriers to accessing care in the private and public sector. The research will narrow the evidence gap that currently exists regarding men and women´s challenges and motivations to accessing health services. Men and women seeking care at formal, private outlets including pharmacies, clinics (with and without pharmacies) and will be the target during this phase of research.

     

    Information gathered will identify demand side drivers for and perceptions about private sector care. The study aims to:

    1. Describe consumers' healthcare experiences at the private outlets where they are seeking This includes the services that are offered, how they are delivered, perceptions of quality and patient‐centered care, and comparisons with public health sector provision.
    2. Understand what drives demand by service type (family planning, antenatal care/delivery and child health) for private outlets (hospitals, clinics with and without pharmacies and pharmacies).
    3. Document affordability and payment experiences for This will include how prices are presented to consumers, how costs for services are determined and modes of payment.
    4. Describe how consumers are referred for services and whether respondents actually followed through with those
    5. Broadly understand consumers’ healthcare needs to identify any gaps in service provision, which may be resulting in unmet
    6. Identify market potential and consumer demand for new contraceptive methods including DMPA‐SC.

     

    PART 3: SCOPE OF WORK

     

    Minimum Requirements for Recruited Agency:

    • Must have documented experience in executing quantitative and qualitative research
    • Review RFP including objectives, methods, and sampling methodology; propose a study design that demonstrates understanding of study objectives
    • Prepare a data collection and management plan including recruitment strategy, data quality assurance, data protection and ethical principles
    • Recruit female interviewer and group moderators for IDIs and FGDs
    • Manage all field logistics
    • Analyze data and prepare study report
    • Demonstrate capacity to work in both urban and rural regions of Ability to travel within these regions on the country.
    • Experience conducting consumer behavioral research, a plus if it is in the healthcare sector
    • Ability to translate from Portuguese to English and back to Portuguese (both written and orally)
    • Must supply own equipment for voice recording and electronic data entry

     

    Expectations for Ways of Working:

    In addition to the deliverables listed below, the recruited agency must be willing to work in the following ways. PSI staff will work alongside the recruited agency throughout the process. The agency will be provided with draft research tools including: FGD, IDI questionnaires/discussion guides, recruitment script and consent forms. The agency will test and finalize these tools. The agency will be responsible for recruitment of all research participants using the provided recruitment script. All participants must consent to participate in the study. The agency must comply with all ethical considerations of the research to be determined by PSI. The agency must comply to receive quality assurance spot checks routinely throughout data collection and data entry. The agency must provide PSI with a contact who is ready to respond to questions throughout the study.

     

     

    Key Milestones

    1.

    Finalization of FGD guide

    2.

    Finalization of IDI guide

    3.

    Translation of all data collection tools

    4.

    Testing of research tools in both urban and rural areas

    5.

    Selection and hiring of Interview/moderator/note-taker

    6.

    Interview/moderator/note-taker training

    7.

    Recruitment of research participants

    8.

    Data collection

    9.

    Data transcription and translation

    10.

    Data analysis

    11.

    Prepare final report

    12.

    Interpretation workshop (including preparation)

     

    Minimum Deliverables

    Proposal in response to RFP:

    Please review Part 1 of this document for specific Bidding Instructions and Procedures

    1. Technical proposal which highlights proposed methodology, sampling strategy, recruitment plan, data collection and management plan, data quality assurance plan, data analysis and reporting, and ethical considerations based on requirements described in this RFP
    2. Detailed workplan and timeline describing time necessary to achieve milestones listed All deliverables will be expected to be completed no later than 65 days after award has been signed.
    3. Financial proposal which includes detail cost breakdown and budget narrative
    4. Organization background including manpower, capacity and experience

    Upon award:

    1. Study Report which highlights key study findings and conclusion,
    2. Transcripts and recordings from the IDIs and FGDs,
    3. PowerPoint which summarizes the key study findings and insights
    4. Consumer Journey Maps for each service types and urban/rural breakdown, if relevant
    5. All research materials used for the study

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