Population Services International

  • Senior Private Sector Service Delivery Technical Advisor, Zambia

    Posted Date 2 months ago(10/22/2019 4:14 PM)
    Job ID
    # of Openings
    Country Program Operations
    Position Location: City
    Southern Africa
    Position Location: Country

    Job title: Senior Technical Advisor, Private Sector Service Delivery

    Department: Anglophone Africa

    Based in: Lusaka, Zambia

    Reports to the Chief of Party or Deputy Chief of Party (To be determined), Zambia Accessible Markets for Health (ZAM-HEALTH)


    Who we are

    With over 45 years of experience, working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.


    There are over 8,000 “PSI’ers” around the world. We are a diverse group of entrepreneurial development professionals with a wide range of backgrounds and experience. All with unique skills that we bring to the critically important work that we do.


    Society for Family Health (SFH), PSI’s network member in Zambia, works with the Government of Zambia and the private sector to improve the lives of vulnerable Zambians. For nearly 20 years, SFH has supported delivery of reproductive health, HIV and AIDS, malaria and child survival services and products in line with the policies and priorities identified by the government of Zambia.


    Join us!

    PSI/SFH seeks a Senior Advisor, Private Sector Service Delivery with a passion for creating positive consumer experience by creating service delivery packages that meet health needs and by designing clinic environments that will differentiate the feel of the offering in clients’ minds.

    The position will include designing, setting up and ensuring the day-to-day management of a social franchise to achieve health impact in Zambia. The candidate will also be actively involved in supporting the expansion of private sector service delivery outside the social franchise and across a wide range of health services (HIV, FP, Cervical Cancer, WASH, among others), leveraging partnerships with key stakeholders, including other non-profits, private sector service delivery players, and the Ministry of Health.

    Sound like you? Read on!


    Your contribution

    • Develop and implement the project’s social franchise strategy through the development of detailed guiding documents, as well as PSI/Global in-country and remote technical assistance;
    • Collaborate with the M&E team to develop strategies to improve data collection on service delivery within the private sector;
    • Coordinate with the Research team to conduct in depth consumer-based research to understand client needs and gaps in private sector service delivery in Zambia;
    • Ensure effective Quality Assurance, Business Management, and Health Area integration within the franchise;
    • Ensure quality health services are delivered through franchisees and non-franchised private providers by building and assuring clinical expertise;
    • Assist in marketing strategy development of the franchise to generate demand for health services at the franchisee level, and build the brand equity of the franchise network;
    • Coordinate consortium partners (international and national) supporting the franchise’s expansion;
    • Coordinate with the wider Zam-Health team on integrated approaches to provider behavior change and social marketing, where there are overlaps;
    • Ensure the franchise meets PSI Global Network Minimum Programmatic Standards;
    • Facilitate public-private partnerships and collaboration where applicable;
    • Monitor project spend against budgets and project deliverables against set indicators;
    • Prepare detailed donor reports;
    • Prepare and implement detailed annual work plan.


    What are we looking for?

    The candidate we hire will embody PSI’s corporate values:

    Collaboration: You can work independently, but thrive within a team.

    Trust: You trust that your manager and team will have your back and care deeply about gaining that same trust from your teammates

    Pragmatism: You dive in and maintain momentum even when things are ambiguous and you don’t let perfect get in the way of good enough.

    Honesty: You aren’t afraid to speak up and speak your mind.

    Measurement: You set clear and challenging goals and hold yourself accountable to driving measurable results.

    Commitment: You’re independent and a free thinker, but you’re ready to buy in to the direction of the team and commit to its success.


    The basics

    • Master’s degree in relevant field (MPH, MSC, MBA, MSW) or equivalent experience. MBA is preferred;
    • At least 5 years of work experience of managing a team in a developing country and project oversight experience;
    • At least 8 years of demonstrated technical experience in managing, coordinating and monitoring health service delivery systems, including four (4) in the private sector (e.g., designing and managing social franchises);
    • Demonstrated experience developing and managing budgets as well as international donor compliance;
    • Excellent inter-personal and process-oriented skills;
    • Ability to build capacity of individuals and teams at various levels within the organization;
    • Experience building relationships with multiple stakeholders across all tiers of health systems (e.g. providers/clinical staff, Ministry of Health Officials, and other health intermediaries)
    • Experience rolling out digital health solutions is a bonus
    • Developing country experience;
    • English fluency required;
    • References will be required.
    • The successful candidate will be required to pass a background check. 


    • This position is contingent upon funding.

    PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.


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