Population Services International

Human-Centered Design Technical Assistance

Posted Date 2 weeks ago(9/9/2020 12:07 PM)
Job ID
2020-3226
# of Openings
1
Position Location: City
Washington, DC
Region
Multiple Locations
Position Location: Country
United States

 

Population Services International / Adolescents 360 (A360) Request for Proposals

Human Centered Design Technical Assistance

 

Click here for full RFP

 

Request for proposal number

2020_A360_04

To provide

Human centred design technical assistance

Issue date

04/09/2020

Deadline for requests for clarification

09/09/2020 midnight EST

Requests for clarification submission instructions

Submit requests for clarification by email to:

A360procurement@psi.org

Responses to requests for clarification

10/09/2020 midnight EST

Deadline for submission

22/09/2020 midnight EST

Bid submission instructions

Submit bids by email to:

A360procurement@psi.org

Notification of decision

30/09/2020 midnight EST

Intended date services will commence

Upon contract signing

 

 

Part 1: Bidding instructions and procedure

 

1.1. The RfP will be sent out to specific organizations, published on PSI’s website and relevant online boards (e.g. Reliefweb and Devex), and published locally in Nairobi in Nation Media Group.

1.2. Bidders prepare bids at their own risk and expense; costs incurred will not be reimbursed.

1.3. Bids must be submitted in English and US Dollars.

1.4. All requests for clarification and bids must be submitted as per the instructions stated above.

1.5. PSI is under no obligation to consider or respond to requests for clarification or bids received after these dates.

1.6. Bidders must be prepared to commence work on the date stated above.

1.7. Bids must comprise a technical proposal, financial proposal, and confidentiality / non-disclosure agreement.

1.8. The technical proposal must comprise:

1.8.1. Capability statement

  • A summary of the bidder’s relevant experience.
  • The bidder’s geographical overlap with the project.
  • Bios on the bidder’s key technical personnel at a global and local level.
  • Any potential conflict of interest disclosures and mitigation measures.

1.8.2. Proposed approach

  • Description of the proposed approach to the RfP’s scope of work.
  • Structuring of the technical support, e.g. individuals assigned to countries or components.
  • How the approach will accommodate protracted restrictions on travel to the field.

1.8.3 References

  • A minimum of 2 references from NGO clients for relevant work.

1.9. The financial proposal must detail:

1.9.1. Staff / consultants, scopes of work, number of days and daily rates.

1.9.2. Costs by technical component (laid out in detail below)

1.9.3. Any non-personnel costs and the justification for them.

1.9.4. Any relevant charges imposed under the law such as taxes, duties, fees and levies.

1.9.5. Proof of sound financial viability demonstrated by copies of audited accounts.

1.9.6. Copies of statutory requirements (legal registration-Certificate of Incorporation/registration, Business Permit, Tax compliance, PIN/VAT etc.) and registered office physical location (Show proof of Tenancy).

 

1.10. For services performed in executing this SOW, the consultant will be paid no more than $500,000.

1.11. The technical and financial proposals must remain valid for 90 days after the submission date.

1.12. Bidders must submit a signed confidentiality / non-disclosure agreement.

1.13. Bids must be signed by an authorized employee using a written or verified digital signature.

1.14. PSI reserves the right to change the bidding instructions or scope of work; should it do so, all bidders will be notified and the deadlines

1.15. Bidders are responsible for any errors; however, minor errors such as spelling, transpositions, and arithmetic errors will not prejudice the evaluation of a bid.

1.16. PSI will evaluate the bids based on value for money, not cost alone.

1.17. Bids will be evaluated based on:

1.17.1. The relevance and depth of the bidder’s experience.

1.17.2. The capacity of the key technical personnel.

1.17.3. The quality and efficiency of the approach proposed.

1.17.4. The cost.

1.18. PSI has no legal obligations towards the winning bidder until a contract is signed and executed.

1.19. The winning bidder will be subject to the terms and conditions contained in the Consulting Services Agreement (Part 3).

 

Part 2: Scope of work

 

2.1. Adolescents 360 (A360) is an adolescent sexual and reproductive health programme funded by the Gates Foundation and CIFF. More information can be found at a360learninghub.org.

2.2. A360 employed human-centred design to develop each of the four interventions, foster a culture of human centricity and curiosity, and continuously iteration to refine the interventions.

2.3. The current project ends September 2020; a follow-on project will commence October

2.4. A360 currently operates in Ethiopia, southern and northern Nigeria, and Tanzania; however, under the follow- on project it will expand into Kenya.

2.5. Each of the current geographies has a different intervention; these are Smart Start in Ethiopia, 9ja Girls in predominantly southern Nigeria, MMA in predominantly northern Nigeria and Kuwa Mjanja in Tanzania. 

2.6. Each intervention targets a specific segment of adolescent girls, recognizing it is impossible to serve all adolescent girls; these segments are rural married adolescents (Ethiopia and northern Nigeria), urban and peri-urban unmarried adolescent girls (southern Nigeria), rural and peri-urban adolescent girls (Tanzania).

2.7. Although each intervention differs, they have all been shaped by similar design insights and all employ human- centred design, adaptive implementation, aspirational programming and meaningful youth engagement.

2.8. The focus of the follow-on project is making adaptations to strengthen the interventions, integrating the interventions into government health systems for scale and sustainability, and replicating the interventions in

2.9. A360 is seeking a design partner to facilitate an HCD process and provide HCD capacity building across three geographies (Tanzania, Nigeria, and Kenya). This will be done in close collaboration with PSI and other partners and will include the following:.

 

2.9.1 Component 1: Facilitating the design and prototype of adolescent empowerment collectives in Nigeria and Tanzania.

-Background: Each of A360’s interventions include low intensity life skills and economic empowerment components. These differ from intervention to intervention. Some interventions include goal setting, life skills, demonstration of a vocational skill and an opportunity to practice the skill. Others include financial planning coaching to help adolescent girls and their husbands think through their goals, the cost associated with these and how they might reduce outgoings and increase savings to achieve their goals. These components are intended to inspire rather than empower. Nonetheless, they have played an important role in fostering the acceptance of girls, key influencers, and communities, mobilizing adolescent girls, and demonstrating the relevance of contraception to their self-defined goals. Under the next iteration of the project A360 intends to launch adolescent empowerment collectives to build on these low intensity group- based life skills and economic empowerment components and offer more substantive group- based support. HCD support will be required to do so.

-SOW: Within this workstream, the design partner will be responsible for:

-Leading insight gathering among target audiences and influencers related to identified design challenges.

-Collaborating with PSI and partners to analyze and interpret the insights gathered.

-Leading the ideation and development of prototype solutions, with technical support to PSI during prototype testing.

-Measuring prototypes and documenting decision making.

 

2.9.2 Component 2: Facilitating design of adaptations to A360 interventions in Nigeria to improve the enabling environment for girls’ adoption and continuation of contraceptive use.

-Background: Each of A360’s interventions conduct sensitization activities with adolescent girls’ key influencers. In Nigeria, this includes engaging husbands for the project’s northern Nigeria intervention, MMA and engaging mothers for its southern Nigeria intervention, 9ja Girls. This has been effective at building acceptance for girls to participate in A360 events. However, A360’s process evaluation interviewed discontinuers and found the resistance of husbands, mothers and mothers-in-law can heighten when girls experience side-effects and influence decisions to discontinue. Under the next iteration of the project A360 intends to strengthen its male and parental engagement to create a more enabling environment for adoption and continuation. HCD support will be required to do so.

-SOW: Within this workstream, the design partner will be responsible for:

-Consolidating insights from research during A360’s initial investment period, identifying gaps, and leading insight gathering as necessary to gather sufficient information regarding identified design challenges.

-Collaborating with PSI and partners to analyze and interpret the insights gathered.

-Leading the ideation and development of prototype solutions, with technical support to PSI during prototype testing.

-Measuring prototypes and documenting decision making.

 

2.9.3. Component 3: Facilitating design of adaptations to A360 intervention in Tanzania to improve school engagement

-Background: In Tanzania, A360’s approach has evolved over its two years of implementation to include more significant partnership with schools for mobilization to Kuwa Mjanja events. This engagement provides benefits – including greater reach – as well as complications – including inaccurate messaging from teachers and shifting away from fidelity to A360’s “user journey.” There is opportunity to refine this component during A360’s follow-on.

-SOW: Within this workstream, the design partner will be responsible for:

-Leading  insight  gathering  among  target  audiences  and  influencers  related  to identified design challenges,

-Collaboration with PSI and partners to analyze and interpret the insights gathered, and

-Leading the ideation and development of prototype solutions, with technical support to PSI during prototype testing.

-Measuring prototypes and documenting decision making.

 

2.9.4 Component 4: Replication of two of A360’s interventions in Kenya

-Background: As part of the project’s mandate for replication, A360 will taking its MMA and Kuwa Mjanja interventions and adapting them for contextual fit in three counties in Kenya. HCD support will be required to validate the relevance and feasibility of these interventions to the Kenyan context and adapt them accordingly.

-SOW: Within this workstream, the design partner will be responsible for:

-Consolidating insights from other current programming in Kenya with similar target populations, identifying gaps, and facilitating insight gathering to address identified design challenges.

-Collaborating with PSI and partners to analyze and interpret the insights gathered.

-Leading the ideation and development of prototype solutions, with technical support to PSI during prototype testing.

-Measuring prototypes and documenting decision making.

-The design partner should expect to complete parallel design processes for each replication – MMA and Kuwa Mjanja – though these processes may be connected through a unified “umbrella” approach (for instance a country-level brand with variations for the two different interventions). The HCD partner is expected to advise on this approach.

 

2.10. These design processes are expected to happen within the next 9 months across the geographies:

2.10.1. Supporting insight gathering (est. Oct-Nov 2020).

2.10.2. Supporting the synthesis of insights (est. Dec 2020).

2.10.3. (Re)defining the design challenge and ‘how might we…’ (est. Jan 2020).

2.10.4. Supporting the design, testing and iterating of discrete prototypes (est. Feb-Mar 2021).

2.10.5. Supporting live prototyping of the complete solution (est. Apr-May 2021).

2.10.6. Finalizing the intervention for piloting (est. Jun 2021).

2.10.7. Facilitating learning across geographies and interventions (throughout).

 

2.11. Each design process must place users at the A360’s users are adolescent girls, their husbands and government health workers.

2.12. Each design process must take a multi-disciplinary The design partner will be expected to make full use of these disciplines (young people, technical experts, programme staff and government participants) and reconcile any tensions between them.

2.13. Each design process must be focus on developing interventions that can be scaled, sustained, and replicated. 

2.14. Each design process must be thoroughly documented, including the decision-making regarding which prototypes were dropped/iterated/adopted and The design partner is expected to take responsibility for this.

2.15. The design partner will be responsible for the graphic design of any tools developed for prototyping and

2.16. The design partner must have a proven ability to manage the complexity associated with this

2.17. The design partner will give attention to capacity building of A360 staff and partners, allowing them to continue to develop the skills required to facilitate HCD processes – skills that the project began to develop within its initial Bidders who can demonstrate prior successful experience with capacity building are preferred.

2.18. It is assumed all support will be offered remotely and/or by staff already based in A360 No international or regional travel should be planned or budgeted for. Design firms with field staff in Kenya, Nigeria and/or Tanzania will be preferred.

2.19. All in-person support must adhere to PSI’s protocols to mitigate the risk of contracting or spreading

Note, the design process will be observed by the programme’s process

2.20. A separate tender may be issued in 2021 for the following complementary design challenges:

2.21.1. How might we adapt A360’s interventions for integration into government health systems without losing fidelity to the original design insights and theory of change?

2.21.2 How might we support government to adopt A360’s ways of working – human centeredness, adaptive implementation and meaningful youth engagement?

2.22. Bidders are encouraged to read the latest process evaluation findings from Itad which can be found here.

2.23. Bidders must share PSI’s values and be aligned with its

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