Population Services International

Global Employee Relations Business Partner

Posted Date 1 month ago(10/14/2021 2:18 PM)
Job ID
# of Openings
Human Resources
Population Services International
Position Location: Country
United States


Global Employee Relations Business Partner

Based in Washington, DC

10-25% international travel

Work From Almost Anywhere Status = Remote within commutable distance

Reports to Lead, Global Employee Relations


Who we are

Population Services International (PSI) is the world’s leading non-profit social marketing organization.  We are a diverse group of over 5,000 entrepreneurial development professionals located in over 40 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using its global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered healthcare. 


Join us!

PSI’s Human Resources Department is the organization’s cultivator of talent experience, employee development, and total rewards. We constantly focus on nurturing a positive employer brand both externally and internally with prospective candidates and in PSI colleagues’ minds and hearts. We’re responsible for people – everything from recruitment, hiring, onboarding, benefits, performance management and career growth. Our customer centric team balances bringing the fun while remaining focused on achieving our ultimate purpose of finding the best people and retaining them by creating an environment where they thrive and do their best. The Employee Relations function within our Department supports teams based in the U.S. and internationally in maintaining and fostering a collaborative and respectful workplace atmosphere consistent with PSI global policies and commitment to Diversity, Equity & Inclusion.

PSI seeks a Global Employee Relations Business Partner that will Support and at times lead investigations into employee relations issues as well as potential violations of HR related workplace policies, procedures, laws, and regulations. Assist with issue resolution and the development and implementation of employee relations strategies and initiatives that mitigate company-wide risk and drive employee retention and engagement.


Your contributions


  • Monitor the whistleblower case management system for HR related cases. Escalate complex workplace issues and support the Lead, Global Employee Relations in investigating and resolving cases. May directly or indirectly investigate and resolve moderately complex cases to ensure resolution, consistency, fairness and compliance with applicable policies, donor requirements and laws/regulations. Conducts data analysis and supports the creation of employee relations reports. Document findings and recommended corrective actions. As applicable, partners with Internal Audit on cases, ethics, compliance or fraud investigations. 50% of the Time
  • Support the Lead, Global Employee Relations in providing ongoing coaching, development, and training to business leaders to ensure positive employee relations and communications consistent with company values and work environment expectations. May independently deliver trainings. 15% of the Time
  • Support the design, revision and implementation of policies, procedures, programs and training that outline the organization's philosophy and steps for addressing employee-related matters and resolving issues.  15% of the Time
  • Serves as active participant for cross-functional initiatives or team projects that improve business results through decreasing risks (i.e., audit, performance management, and DEI support) and increasing productivity, retention and engagement of the workforce. 15% of the Time
  • Monitor trends and changes in HR legislation and ensures compliance with all state/federal laws applicable Equal Employment Opportunity laws including Title VII, ADA, ADEA and other similar federal, state and where applicable, funder regulations. 5% of the Time

Time percentages listed above are not exact. They are estimates and may change.


What are we looking for?


-Bachelor's Degree (or international equivalent) in a related field 
-At least 7 years of related experience. Equivalent combination of relevant education and experience may be substituted. 
-In-depth knowledge of employee relations investigations, programs and relevant compliance regulations for the US. Knowledge of international labor principles and relevant funder regulations preferred.
-Able to multi-task and meet deadlines in ambiguous and rapidly changing environments.
-Excellent customer service, relationship building/management and consensus building skills.
-Excellent data analysis and problem solving skills. Able to proactively identify opportunities, diagnose problems and develop client-centered and evidence-based solutions.
-Able to maintain complete confidentiality for sensitive issues and information.
-Excellent communication skills, both verbal and written.
-Advanced in MS Office Suite (Word, Excel, PowerPoint).
-French or Spanish language skills are preferred.


The candidate we hire will embody PSI’s corporate values:

Measurement: You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
Honesty: You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
Collaboration: You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
Trust: You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment:  You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.


References will be required. The successful candidate will be required to pass a background check. For domestic positions: Must be authorized to work in the United States. N.B. PSI will not consider work visa sponsorship for this position.


PSI has implemented a COVID-19 Vaccine Mandate to provide a hazard free employment and work environment in our commitment to our employees. Candidates offered a position will be required to provide proof of vaccination prior to their start date and their employment will be contingent on this. Candidates needing a medical or religious accommodation should let their recruiter know. 


PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: newhiresupport@psi.org or call (202)785-0072.


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