Population Services International

Digital Product Landscaping Consultancy

Posted Date 3 weeks ago(11/9/2021 1:24 PM)
Job ID
2021-3477
# of Openings
1
Region
Population Services International
Position Location: Country
Multiple Locations

 

PSI Digital Product Landscaping Consultancy

SCOPE OF WORK

DRAFT | November 2021

 

Background Context

In 2017 and in alignment with PSI’s consumer-powered health strategy, PSI began a series of mobile health initiatives to leverage consumers’ increased access to mobile technology to better meet their health needs in a cost-effective and scalable manner.  By the end of the 2018, these initiatives had evolved into a series of promising pilots in four countries demonstrating the effectiveness of e-referral tools for community health workers to link consumers to clinical providers and better track a client’s health journey from outreach to service uptake.  Strengthening these efforts across PSI’s global network and expanding them in alignment with the organization’s Digital Strategy required critical investment to modernize PSI’s technology infrastructure for flexibility, scalability, and performance. With Maverick investment, the ‘Connecting with Sara’ project began in 2019 to meet this challenge.

 

The goal of PSI’s 2019-2020 Maverick Connecting with Sara (‘CWS’) project was to advance PSI’s digital strategy vision to improve consumer health and well-being using technology, with a focus on optimizing PSI’s technology architecture and capacity for scale.  Evolving PSI’s mobile health capabilities from a supporting series of pilots to an infrastructure with the capability to support global scale required a significant investment in backend systems to improve performance, reliability, and capability to handle the high volumes of system traffic arising from supporting multiple scaled implementations simultaneously.  In addition, the technology architecture supporting these initial pilots was developed specifically for those interventions and needed to be optimized with more generic functionality to allow for easier configuration and adaption across multiple country implementations.  Through critical investments in core technology scalability, PSI would be well positioned to work towards its digital strategy vision to improve consumer health and well-being using digital technology for faster, sustained, increased health impact.

 

The CWS investment from 2019-2020 powered the development of key core technology products for scalability across PSI’s consumer, workforce, and data-driven transformation digital health focus areas.  As we look towards 2021-2022, our challenge will be to build new models for sustainability and continue our core product development and innovation.

 

Digital Strategy Vision

To deliver on PSI’s digital strategy, we seek to build new models of growth and sustainability to continue to maintain and scale our digital ecosystem. To maintain our competitive edge, PSI looks to continue to invest in core product development and innovation aligned with our digital strategy pillars.  For consumer digital health, PSI will continue to invest in rapid integration with third party platforms via PSI’s Dynamic Web Service to help put consumers ‘a click away’ from quality health information using the platforms and apps they already know, to extend on-demand support via digital companions, and link them to quality health care via PSI’s DHIS2-linked Location Services tool.  For workforce digital health, PSI will continue investments in efficient digital client management using tools such as PSI’s recently launched Workforce App.  At the same time, PSI will support coordinated technology adoption and global goods development through digital health community influence.   Where feasible, PSI will invest in the transition of digital tools as open-source global goods for use by other implementing partners and the broader Digital Health community of practice.

 

Proposed Scope of Work

PSI seeks consultancy services to support the organization to conduct digital product landscaping of opportunities and positioning to externalize and sustain its current core digital products.  Once opportunities are identified, the consultant would support PSI in the development of a plan to optimize existing core products for external scaling via open-source release or integration with other platforms. 

Note: This SOW is a complementary to a separate ‘Digital Market Landscaping, Growth, and Sustainability Strategy Development’ consultancy focused on opportunities to externalize its digital service delivery capacity in the Nairobi Global Services Hub to support other organizations and partners.  Both consultancies will run concurrently, and applicants are encouraged to apply separately to each consultancy if they believe they are a good fit for both scopes of work.

Phase 1 (6 weeks)

  • Assess PSI core products including Dynamic Web Service, Location Services, Workforce App, and digital companions for market potential, including comparison with other similar tools in WHO Digital Health Atlas
  • Assess potential and market for PSI core products as open-source global goods and potential development roadmap to achieve this
  • Assess potential for integration of PSI core products with other existing platforms, including OpenHIM and DHIS2
  • Assess and recommend potential technologies for adoption and partners for consideration under each pillar of PSI’s digital strategy (consumer, workforce, community influence, and data transformation) using digital landscaping resources (ex. WHO Digital Health Atlas, USAID Digital Ecosystem Country Assessments, etc.). Particular technologies of interest include e-commerce platforms and telemedicine solutions.
  • Support strategic engagements with potential partners such as OpenHIE, University of Oslo, BAO, HISP Agencies, Options UK, and Pathfinder for collaboration, platform integration, and/or provision of digital services via the PSI’s Nairobi Hub
  • Produce a report outlining results and recommendations from assessment activities outlined above.

Phase 2 (4 weeks)

  • Support development of high-level roadmap to optimize existing core products for external scaling via open-source release or integration with other platforms.
  • Support development of pitch documents to external partners

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