Job Title: Regional Operations Manager, Africa

Location: Nigeria, Uganda, Kenya, Ethiopia or South Africa

Reports to: Acting Viya Health Africa Lead
Field Support: Up to 30%

Who we are

VIYA Health Enterprise Ltd is a private company dedicated to addressing the needs of women throughout their sexual and reproductive health journey. Our mission is to eliminate barriers to trusted information, quality products, and essential services, ensuring that women can access the support they need with ease and confidence. We focus on empowering women to make informed choices that enhance their health and wellness by expanding options and addressing challenges related to accessibility.

Our vision is to create a seamless and supportive experience for women by leveraging an omnichannel strategy. Through innovative digital platforms and solutions, we aim to strengthen the delivery of high-quality information, products, and services. By combining technology with a customer-centric approach, VIYA Health Enterprise Ltd strives to improve women’s reproductive health outcomes, enhance their wellness journey, and make a lasting impact across the communities we serve.

Join us!

We are looking for an experienced and results-driven Regional Operations Manager to join our dynamic team. In this role, you will play a critical part in driving operational excellence, ensuring efficiency, and supporting the delivery of high-quality products and services.

If you are passionate about empowering women and making a tangible impact on their sexual and reproductive health journey, we would love to hear from you!

Sound like you? Read on.

Main Purpose

The Regional Operations Manager will drive operational excellence in finance, procurement, administration, and sales and contribute to the overall improvement of efficiencies for VIYA Health Enterprises across the VIYA Health African countries. This role will focus on developing and implementing efficient operational frameworks, policies, and standard operating procedures (SOPs), as well as managing contractual relationships with distributors in selected countries to ensure seamless processes, compliance, and alignment with organizational goals.

By overseeing country-level operations, and standardizing operations across the region, the successful candidate will strengthen operations and procedures in country, strengthen distribution systems and foster strategic partnerships to enhance service delivery and organizational impact in African countries.

YOUR CONTRIBUTION

Key Responsibilities:

1. Develop and Strengthen Operational Efficiency

• Design, implement, and continuously improve internal policies, SOPs, and operational frameworks across all functions to ensure efficiency, consistency, and alignment with Viya Health’s goals.
• Oversee day-to-day operations with country counterparts, ensuring smooth continuity and operational alignment with organizational objectives.
• Identify and address operational bottlenecks and implement solutions.
• Establish and monitor KPIs to drive continuous improvement, operational excellence, and risk mitigation; and ensure compliance with company standards
• Support ongoing audits (GIA), implement management actions, and monitor compliance with operational standards.

2. Enhance Sales and Distribution Systems

• Collaborate with sales teams to optimize supply chain systems and ensure seamless product distribution across regional markets.
• Manage and strengthen distributor agreements to drive market expansion, enhance penetration, and develop key accounts within the region.

3. Strengthen Stakeholder Engagement

• Build and maintain strong relationships with partners, clients, and other key stakeholders to ensure alignment, visibility, and impact.
• Contributes to the implementation of ongoing projects and provide necessary operational support.
• Represent Viya Health in forums, conferences, and meetings to promote the organization’s mission and drive cross-functional collaboration.

4. Lead Team Development and Collaboration

• Mentor and build capacity within regional and country teams through training, coaching, and knowledge sharing.
• Foster a culture of innovation, accountability, and collaboration while ensuring alignment with organizational goals and leadership priorities.

What You'll Bring

Key Qualifications

• Education: Bachelor’s degree in Business Administration, Finance, Sales, or Logistics.
• A Master’s degree is preferred.
• Experience: 8-10 years of experience in operations, sales, or business management within a healthcare context, including at least 3 years in a regional or international role.
• Impact: Demonstrated success in driving operational efficiency and delivering measurable results in diverse and emerging markets.
• Insight: Strong understanding of healthcare systems, and health market dynamics in emerging regions.

Key Personal Competencies

• Strategic and Operational Leadership: Proven ability to design strategies, implement frameworks, and drive operational efficiency to achieve growth and organizational alignment.
• Stakeholder and Team Management: Strong capacity to build partnerships with sales partners, and sales teams and to foster collaboration and performance.
• Adaptability and Collaboration: Skilled at navigating diverse cultural contexts and dynamic regional markets while ensuring effective cross-functional alignment.
• Tech-Driven Decision Making: Proficient in using CRM systems, data tools, and technology to optimize processes and inform strategic decisions.

EQUAL OPPORTUNITY EMPLOYER

VIYA Health Enterprise Limited is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.

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