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Manager, IT Operations
Based in Washington, DC USA
Up to 0% international travel
Reports to Director, IT Operations
Who we are
Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 5,000 entrepreneurial development professionals located in over 40 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using it’s global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered healthcare.
PSI seeks a Manager, IT Operations for our Washington, DC headquarters office. This position is responsible for supporting the experience of 300+ domestic employees and the IT infrastructure at the Washington, DC office. This person manages a 24X7 outsourced help desk & MSP and works closely with, and gets support from, the Global IT Operations team on a variety of issues. With operations in 50 countries, the DC HQ office is of paramount importance to piloting and implementing global systems and is a prime contributor to the overall global IT strategy. PSI is deeply embedded in the Microsoft 365 ecosystem and prioritizes using cloud-based systems and infrastructure. The Technical Support Manager is responsible for planning and managing the IT budget.
Sound like you? Read on.